Question 1

I am a doctor in the UK. Am I eligible?

Accepted Answer

Yes. If you're registered with the GMC and hold a UK medical degree such as MBBS or MBChB, you're eligible - whether you're a physician, surgeon, GP, or specialist. You can verify with your @nhs.net, @doctors.org.uk email, or GMC number in the application form when pressing Free Trial.

Question 2

Why pay for email?

Accepted Answer

Free email isn’t really free - you’re paying with your privacy. As a paid service, we only serve you, our customer. This means we have no split loyalties, no mining of your personal data, and no ads, ever.

Question 3

Can I get a free trial?

Accepted Answer

Yes, the free trial lasts 7 days. You can unsubscribe at any time after you have subscribed.

Question 4

I am not technical at all. Is this for me?

Accepted Answer

Yes! It is very simple and we will hold your hand through the process. We also give you personal customer support in case you have questions later on.

Question 5

I am a medical student. Can I apply?

Accepted Answer

Yes — you’re welcome to apply. While access is limited to verified doctors, we’re happy to reserve your preferred email address until you graduate, free of charge. This ensures no one else can claim it in the meantime.

Question 6

I am a retired doctor. Can I apply?

Accepted Answer

Yes, definitely! Just send in an application and we will contact you.

Question 7

I’m a doctor, but not an MD. Can I still apply?

Accepted Answer

Yes — if you hold an MBBS, DO, MD, or an equivalent medical degree, you're welcome to apply. We accept verified medical doctors regardless of regional title differences.

Question 8

How do I cancel my subscription?

Accepted Answer

Use the link in the email we sent you. If you have trouble, don't hesitate to contact us. 
Here is a copy of the link: https://billing.stripe.com/p/login/9AQbKw8jO0e8a6A8ww(https://billing.stripe.com/p/login/9AQbKw8jO0e8a6A8ww)

Question 9

Is the email compatible with my iPhone or Android device?

Accepted Answer

Yes. MDinbox is compatible with all the major email clients such as  iPhone, Android, Outlook, Thunderbird and MacOS.

Question 10

How many GB storage do I get?

Accepted Answer

You can choose between 8 GB, 25 GB, and 100 GB plans.
For reference, Gmail offers 15 GB.

Question 11

What are the prices?

Accepted Answer

We offer a range of pricing packages starting at $9.99/month.

Question 12

What types of payment do you accept?

Accepted Answer

We currently accept most major credit and debit cards, plus PayPal, Apple Pay, and Google Pay. We are unable to accept cash, cheques, bank transfers, or money orders.

You will be presented with payment options after we have verified your application.

Question 13

I have other questions about terms and conditions

Accepted Answer

Write to us in the contact form in the page called About us.

Question 14

Is MDinbox GDPR compliant?

Accepted Answer

Yes. We follow the requirements of the General Data Protection Regulation (GDPR), including strict controls over how personal data is collected, stored, and processed.
Your information is used only for verification and account setup, and is never shared or sold. You can request access to or deletion of your data at any time.

Question 15

Is MDinbox HIPAA compliant?

Accepted Answer

Not yet - but it’s on our roadmap.

To clarify, HIPAA compliance refers to meeting strict U.S. regulations for handling Protected Health Information (PHI) in clinical and healthcare settings. However, MDinbox is not primarily designed for exchanging patient records or clinical data - it’s a privacy-focused personal email service for doctors.

Most hospitals and clinics already have secure, dedicated systems for PHI.
MDinbox is for everything else - a clean, secure inbox that reflects your professional status but isn’t tied to your employer or full of patient messages.

We currently meet many of HIPAA’s technical privacy standards, but we haven’t yet completed a formal audit.

Question 16

Is this email service available to medical doctors outside the United States?

Accepted Answer

Yes, we welcome medical doctors from most countries.

Question 17

Where are the email servers located?

Accepted Answer

They are located in the EU and comply with GDPR.

FAQ

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